He says, "no need," takes the carton and tosses it in the garbage behind him. I stare at him blankly. He says, "don't worry, i'll send someone to get you a new carton."
I say, "but only 1 egg was cracked."
He says, "it's store policy." My eyes tear up. Trust me, i don't usually get emotional over eggs but you've got to remember that i walked into this store directly following a 15 hour road trip. I'm tired, i'm smelly, i'm irritable, i'm in desperate need of food that does not come out of a plastic bag in the shape of a chip, i want my fucking eggs.
"Wasting 11 perfectly good eggs because 1 is cracked is terrible protocol, if you ask me" I say.
He smiles and has the audacity to answer me, laughing, "yea, lots of costumers get upset about this, we usually wait to throw out the product until they leave." WHAT?!
"I want those eggs that you just threw out, i'll buy the damaged carton, i'll buy all 12 eggs, including the cracked one, i don't want to be responsible for you throwing away 11 eggs, i will buy all 12."
He gets stern with me, "No. I can't sell you those, they're damaged. And i can't give them to you at a discount either" At this point i'm pissed. I want those eggs. I don't want a discount, i just want THOSE eggs.
"I would like to speak to your manager please," I insisted. He reluctantly rings the bell which gets the manager to whom i explained how incredibly wasteful it is to throw away 11 perfectly good eggs just because 1 is cracked.
The manager reiterated the whole "store policy" thing. I told him i was tired, i wanted to get home, i just wanted to buy those eggs in the garbage for the full price. I couldn't believe they were refusing to make a profit out of this. Finally, after a few more minutes of this, and probably after the manager could see that i was not budging (literally or in my argument) he sold me the eggs, at a discount.
D and I both couldn't believe that this was their policy. We loved Trader Joe's. We were still upset about it this morning. D called their corporate office to file a formal complaint. The costumer service rep D spoke with was very friendly and assured D that this was not their policy. Rather, what they are supposed to do is donate their "damaged" products. We liked this policy a lot more. I next called my local Trader Joe's to let them know what happened and that i called corporate to complain. The person i spoke with said he'd address the cashiers. I'm not sure if he will but a gal can hope :)
P.S. My vacation was wonderful. Lots of sun, sand, s'mores, and friends :)