Yesterday i went to pick up a prescription at CVS. They always insist on giving me that plastic case to my prescription, each time, even though i don't need it. I only needed the plastic case the first time and now all i need is the refills of the medication but apparently this is incredibly difficult for them to understand. When i call to refill the prescription monthly there is no option to talk to an operator and indicate that i only need the med, not the case so each time i've had to go into CVS and try to explain it to them. Just the meds, not the plastic case. Most of the time this works out just fine, they understand what i mean, and we all move on... Not yesterday though. The woman helping me was so confused, which got me incredibly annoyed and confused as well.
This is how the conversation went:
Her: CVS card?
Me: Hi. Thanks. Yes, here you go... I only need the pills though, not the plastic case
Her: What do you mean?
Me: There is a plastic case in the prescription and i am hoping you can use that for someone else's prescription because i already have one at home and don't need another
Her: Well why don't you take it anyway, just in case?
Me: No thanks
Her: Are you sure?
Her: But your sticker is on it, with your name
Me: Can you take the sticker off?
Her (annoyed): Sure
*she takes the sticker off, looks at me confused, and THROWS THE PLASTIC CASE IN THE GARBAGE!*
Me (outraged & confused): NO NO NO NO NO! The whole point of me not taking the case was so that it could be used for another prescription, so we don't waste plastic, and so that i don't use more "stuff" than i need, so we recycle!
Her (Looking down into the trash bin): it's ok, i think we recycle here
Me (Pissed at this point): Can you please take it out of the garbage and please put it in my bag?
Her (As if she's won): So now you DO want it?
Me: Well if i knew you were going to throw it out i would have just taken it home in the first place
Her: Oh, so you want me to reuse it for someone else's prescription?
Her: But we have TONS of them, we don't need this one
Me: That's not the point. Listen, forget it, i'll just take it home. (probably with tears in my eyes because i was so frustrated, confused, and exhausted after work and from this nonsense)
Her: No, that's ok, if it really means this much to you i'll walk over and put it back in the empty container box.
Me: THANK YOU SO SO MUCH!
Her: Have a nice day
*As she hands me my prescription in a paper bag, within a plastic bag*
Me: You too - I'm just going to leave this plastic bag here and only take my prescription, ok? Thanks. Bye.
Oh Lawd Have Mercy...